Customer Service
- Shipping & Delivery
- Handling Time We ship daily except Sundays and holidays. Most orders go out the same day, and all go out within 48 hours.
- U.S. Shipping:
- Our staff takes great care in packing our artwork, much of which is antique, irregularly-shaped, and fragile. The cost of this labor and the special packing materials used is reflected in our handling price. Our U.S. shipping charges also include insurance; we self-insure on smaller orders. For these reasons, our shipping and handling charges may be more than the price of postage.
- International Shipping:
- We ship dozens of international orders each week, to customers on every continent except Antarctica! The shipping charges included in our listings are for U.S. orders. Contact us for shipping charges to your country. We offer uninsured USPS First Class airmail, insured Priority airmail, and insured Express airmail to most parts of the world, depending on the weight, volume, and value of an item. We also ship via FedEx or DHL on request. Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up -- do not confuse them for additional shipping charges. And please do not ask us to mark merchandise values below value or mark items as "gifts" - U.S. and International government regulations prohibit such behavior.
- Privacy & Security
- Your secure shopping is very important to us. When you purchase from us, we do not share, sell, or trade your personal information with any third parties without your express consent.
- Returns & Replacements
- We want you to be happy with your purchase. You're welcome to return an item within 14 days in the same condition you received it, just let us know you're returning it. You may have either a credit or a refund for your purchase price, not including shipping both ways. If your original payment was made through PayPal, we'll refund you through PayPal; if you paid us directly with your credit card, we'll refund the credit card.
- Contact Us
- Questions, orders or comments? We welcome your inquiry! Email contact@africadirect.com or call 303-316-7570 to contact us. Please bookmark us to your favorites list and visit often!